Helping children feel safe while at the hospital
As our master thesis, studying Digital Design and Interactive Technologies at the IT University of Copenhagen, my partner and I studied how children experience being treated for asthma, and how their asthma course at hospitals can be improved through digital design.
The design study was conducted in close collaboration with Herlev Hospital’s department for children and young people.
Master thesis including design proposal can be sent upon request.
Co-design workshops with hospitalized children and their families held at the Herlev Hospital
Our study
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As an overall approach to investigate the problem, we used service design. This was done by involving users and stakeholders as well as having a holistic perspective rather than exploring individual experiences and products. I order to do so, we used a variety of tools e.g. user journeys, storyboards and sketching.
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In order to investigate challenges in the field, we made observations and interviews, often of the ethnographic type.
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To involve the users directly in the process, we created co-design inspired workshops, where we explored possible futures and products in collaboration.
An example of basic sketches based on field work (left) leading to co-designed sketches in collaboration with hospitalized children and their families (right)